“Customer Testimonials” write a word for us

I had a virus infect my Windows 7 computer. Mr. Rakesh was my tech rep and he did an amazing job. The problem was very troubling to me, but Mr. Rakesh was not a bit worried. He identified the problem quite quickly and resolved the issues I had with the computer. He was very professional. I would like to thank you all for your fine technical service.

Ronald Knickerbocker
USA

Amaan did a very good job with the resolution of the problem, after getting a description of the problem and reading the text of the SR, we installed Teamviewer. He was immediately able to find my lost/disconnected Contacts, and restored them in just a few minutes. I am a retired Mainframe software engineer and am use to dealing software developers etc. He was very efficient and knowledgeable even though he stated he was not use to working with Windows Live.

Kevin M Bacon
Green Valley, AZ

I just wanted to let you know that Amaan did a terrific job of fixing my computer. He was professional, knowledgeable and patient. I am now getting ready to download the 13 updates ready and feel confident the computer will not crash today like it did yesterday. A big thank you to Amaan. He is a smart dude!!

Connie Larson
USA, CA

I cannot praise Amaan enough to do him justice. Not only was he gracious and expertly efficient, his speed and knowledge(which seems evident to me) is amazing. His attitude from start to finish was, “we can fix this.” Never have I had a more satisfactory experience in dealing with tech support personnel. If you have not yet considered him a valuable asset to your team, I highly recommend that you do consider him so. Again, I cannot praise him enough to equal what he deserves.
Sent with my best regards, Elmo Thibodeaux.

Elmo Thibodeaux
USA

Thank you so much!. I am on my desk top. So that I can sit in front of my laptop and do this at the same time. My frustration level has really gone down. Though I did freak out when I couldn’t type! LOL.
It’s done “Copying Windows Files and now is Expanding Windows files!
You are a life saver! James, what would I have done with out your help today! You need a true Blessing for your good work and patience with me.
Thank you once again.

Elizabeth Hall
USA

I would like you to know how much I appreciate the exceptional tech support provided to me by Mr. Rakesh. The tech support was regarding Windows 7 SP1 AL. Mr. Rakesh was very knowledgeable in resolving the technical issues concerning my computer, and he was extremely patient and clear in advising me throughout the process. I highly commend Mr. Rakesh not only for his technical skills, but also for his exceptional ability to work with the public. I very much appreciate vFreaks providing tech support through someone as highly qualified as Mr. Rakesh.

Susan Lee
USA, GA

I just wanted to express my extreme gratitude for the level of customer service and support provided by James. James responded to my case with promptness and professionalism exceeding all expectations. I’ve never used vFreaks technical support before but after this experience I would not hesitate to use it again. In fact, if I encounter another Microsoft issue, I would seek James directly for his problem solving abilities. When my case was closed, I told James if I was able to, I’d buy beers. So, if there’s a way for me to nominate James for a weekly or monthly award on a job well done, he’d certainly have my nomination. Again, I’d like to say thanks for your technical support.

Gary Chung
USA

I would like to convey my heartfelt gratitude to you and the following people for assisting me and correcting my recent problem with Windows 7 and my printer. Needless to say after about a month trying to figure out what was wrong, in a matter of a few days, some of which had to do with my schedule, it has finally been resolved. My thanks go out to Arun, Geetha and especially to Amaan who took a totally frustrated old fart (me) and made him happy again. Many thanks to you and your staff. Thank you for your wonderful support. “IT’S GREAT TO BE A BARBERSHOPPER”

Jay L. Ciccotti
UK

I am writing to thank Geetha excellent service for me about “my computer denied access” problem, my wife and me also asked for help from DELL, they failed to solve the problem. We appriciate your great help for rescuing a lot of photos of our kids.

Jiegen Chen
USA

I just wanted to tell you what a super job Rakesh did helping me today. My email was hijacked and someone was sending spam using my email address. Rakesh did several diagnostics on my Microsoft tools to make sure nothing was attached to my files that could help this problem to continue. We aren’t sure yet if all he did will help, so he even helped me create a ticket to windowslivehelp.com. I just wanted to make sure you knew how much I appreciated all his help!!! Thanks again, and please let Rakesh know that I wrote to you.

Jan Doell
UK

I am writing in regards to the support I received from your employee, Arun. He was extremely knowledgeable, professional, polite, and ultimately helped me solve my Windows problem! I will absolutely use the Microsoft chat support option again. It was a wonderful experience, and Arun was very confident (patient!) and did a great job! Thank you so much and please share my thanks with Arun as well!

Deborah Prenk
USA, CA

I would like to express my appreciation for the work of Geetha and later the marvelous follow up work by Amaan. I hope to never have to avail myself of Amaan’s services again, but if I do I know I will be in very good hands. All best,

Louis Postel
USA, MA

Hello,
I am writing this note to let you know how pleased i was to deal with Arun. He/she was very polite and very supportive and better yet we fixed the problem. I don’t think people get many hoorahs nowdays, but for the record you have a fine employee and i am pleased to say I will let people know just how pleasant an experience this was. I am not a computer whiz, and Arun was very patient with me….Thank you!

Kristopher L. Anderson
USA